- Time of Contract Formation
- Notice regarding Cancellation Right
- Costs of Return in the Event of Cancellation
- Warranty
- Minimum Order Amount
- Shipping Costs
- Delivery and Shipment
- Prices and Payment Methods
- Deliveries in Other Countries
- Reservation of Title
- Data Protection
- Final Provisions
1. Time of Contract Formation
1.1 All contracts with us are subject to the General Terms and Conditions in effect on the date the order is placed.
1.2 The seller and contract partner for all orders is BETHGE Hamburg GmbH, Buttstrasse 4, 22767 Hamburg, recorded in the Commercial Register at the Local Court of Hamburg under number 34781.
1.3 The display of products in the Online Shop does not constitute a binding offer by BETHGE Hamburg GmbH. Rather, it is an invitation to you to make a binding offer to BETHGE Hamburg GmbH.
1.4 Each order placed by you is a binding offer to enter into a contract for the purchase of the ordered product. By completing the order process in the Online Shop, you make an offer to purchase the products in the shopping cart. You thereby also accept these General Terms and Conditions as the sole provisions governing your contract with BETHGE Hamburg GmbH.
1.5 BETHGE Hamburg will confirm receipt of your order in writing (e.g., by fax or e-mail) and inform you of the order details. This confirmation of receipt constitutes no binding acceptance of the order, but is merely intended to inform you that BETHGE Hamburg GmbH has received your offer.
1.6 No purchase contract will be formed until BETHGE Hamburg GmbH has sent an express delivery confirmation or has shipped the ordered product to you.
2. Notice regarding Cancellation Right
2.1. Cancellation right
You may cancel your order within two weeks for any or no reason, either by sending us a written notice of cancellation (e.g., by letter, fax or e-mail) or ? if the product is delivered to you before the end of the two-week period ? by returning the product to us. The two-week period begins when you receive this notice regarding your cancellation right in written form, however not before the product is received by the recipient (or, if there are mutiple deliveries of the same type of product, not before receipt of the first delivery) and also not before we have complied with our disclosure obligations under § 312 c) para. 2 of the German Civil Code (BGB) in conjunction with § 1 para. 1, 2 and 4 of the Regulations on Disclosure and Documentation Obligations under the German Civil Code (BGB-InfoV), and with our obligations under § 312 e) para. 1 sentence 1 of the German Civil Code in conjunction with § 3 of the Regulations on Disclosure and Documentation Obligations under the German Civil Code. To meet the cancellation deadline, it is sufficient if you to send the notice of cancellation or return the product in a timely manner.
Any notice of cancellation should be addressed to:
Bethge Hamburg GmbH
Buttstrasse 4
22767 Hamburg
Deutschland
Fax: +49(0)40-307057-99
E-Mail: office [@] bethge-hamburg.de
Consequences of cancellation
In the event of valid cancellation, both parties shall return or refund all products or payments received from the other party. We will also return any benefits that we may receive as a result of your payment (e.g., interest). If you are unable to return a product in whole or in part, you will be liable to us for the value of that product. You are not liable for any deterioration of the product. Products that can be shipped by package shall be returned at our risk. You are responsible for the costs of the return shipment, if the product delivered to you corresponds to the one ordered by you and if the price of the returned product does not exceed an amount of €40.00, or, if the price of the product is higher, if at the time of cancellation you have not yet paid the full price or made any agreed installment payment. Otherwise, you will not be responsible for the costs of the return shipment. Products that cannot be shipped by package will be picked up from you. Obligations to refund payments must be performed within 30 days. The 30-day period begins to run, for you, at the time your notice of cancellation is sent or the product is returned and, for us, at the time the notice of cancellation or product is received.
End of notice of cancellation
3. Costs of Return in the Event of Cancellation
You are responsible for the costs of the return shipment, if the product delivered to you corresponds to the one ordered by you and if the price of the returned product does not exceed an amount of €40.00, or, if the price of the product is higher, if at the time of cancellation you have not yet paid the full price or made any agreed installment payment. Otherwise, you will not be responsible for the costs of the return shipment.
4. Warranty
Product images may differ from the appearance of products actually delivered, particular in terms of color and size. Customers have no warranty claims, unless non-conformity is unduly burdensome for customers. All products are warrannted in accordance with applicable law. If a product is defective, we will first deliver a replacement product or attempt to repair the defective product. If repair fails or the replacement product is likewise defective, you can return the product for a refund of the full purchase price. Provided that additional legal requirements are satisfied, you also have additional claims for a reduction of the purchase price or rescission, as well as claims for damages, including expectancy damages and reliance damages.
5. Minimum Order Amount
The minimum order amount for orders placed in Germany is €49.00. The minimum order amount for orders placed in any other countries is €100.00. It is not economic for us to process orders below those minimum amounts.
6. Shipping Costs
6.1. For each order up to an order amount of €100.00, we charge shipping costs of €8.00. For order amounts of €100.00 or more, we charge no shipping costs for deliveries within Germany. If we deliver shipments in several installments for technical reasons, we will only charge shipping costs once.
6.2. The shipping costs for orders delivered in other countries are detailed here.
7. Delivery and Shipment
Products will be delivered by shipment to the delivery address specified by you. The standard shipping method for all deliveries is the parcel service of DHL (Deutsche Post AG). We reserve the right to use a different logistics partner for the shipment of products in special cases. The delivery time is generally 48 hours, but may be longer in certain cases. If a product is unavailable, you will be notified by e-mail and telephone. Please note that DSL express shipment within Germany does not include Saturday deliveries. We ship products to many other countries. The delivery time for countries where products must pass through customs (outside of the EU) can vary substantially. Please note that we will insure products during shipment and pay any costs for accompanying documentation. For deliveries in countries where products must pass through customs, this documentation reflects the product prices excluding VAT and customs fees; this also applies to German VAT. Please note that for each country, all import sales taxes, customs fees and processing fees will be invoiced separately by the logistics partner. Customs fees, import sales tax and processing fees will not be refunded by DHL in the event of return shipment.
8. Prices and Payment Methods
8.1. All prices quoted in the Online Shop are total prices and include all price components, including applicable taxes (e.g., VAT).
8.2. In addition to the product price, shipping costs must be paid as provided in these General Terms and Conditions (Section 6).
8.3. If products are ordered and delivered in Germany, you may choose to pay for your order by prepayment or credit card as follows:
- Payment by credit card (Visa, MasterCard, American Express). Payment is made via our partner Saferpay. Your credit card information will be entered into a dedicated payment window, which will transfer your data using 128-bit encryption. Your credit card information will not be stored by BETHGE Hamburg GmbH.
- Prepayment: After you have received the order confirmation by e-mail, please transfer the final amount to our account at HypoVereinsbank AG (UniCredit Group) Hamburg (bank code (BLZ) 200 300 00), account no. 606 989 606
9. Deliveries in Other Countries
Deliveries in EU countries are subject to VAT in the Federal Republic of Germany, currently at the rate of 19%. For orders from non-EU countries, we may reduce our prices by the included German VAT upon request. You must however pay local import sales tax to your local customs office. We cannot provide you with any additional information on this issue. Payments from international banks within the EU will result in no additional fees, only if you specify the IBAN and SWIFT codes of our account in your wire transfer order (IBAN DE 24 2003 000 0606 989606 and SWIFT (BIC) HYVEDEMM300). Without these codes, your payments will be credited to our account after deduction of a fee in the amount of €7.00. In this case we will have to charge you for this fees, unless you initiate the transfer from a German bank or specify the above codes.
10. Reservation of Title
BETHGE Hamburg reserves title to all delivered products until receipt of full payment.
11. Data Protection
We will use your customer data exclusively to process the order. We store and process all customer data in compliance with the applicable provisions of the Federal Data Protection Act (BDSG) and Online Data Protection Act (TDDSG). You have the right to receive information about your stored data, as well as the right to have your data corrected, blocked or deleted at any time without charge. Please contact us by regular mail or fax to make such requests. We will not disclose your personal data, including your home address and e-mail address, to any third parties except with your express consent, which may be revoked at any time. The only exception applies to our service partners, who need to be provided with your data to process your order (e.g., the shipping company making delivery and the bank processing payment). In such cases the extent of data transmitted to third parties will however be kept to the necessary minimum.
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12. Final Provisions
12.1. All contracts between the parties as well as these General Terms of Conditions shall be subject to the laws of the Federal Republic of Germany, with the exception of the UN Convention on Contracts for the International Sale of Goods. The applicability of provisions of mandatory law applicable in the country where your habitual abode is located at the time the contract is formed shall remain unaffected by this choice of law.
12.2. The place of performance and place of jurisdiction for both parties is Hamburg, Germany, to the extent applicable.
12.3. If any provisions of these General Terms and Conditions are now or in the future become invalid or impracticable, the validity of the remaining provisions of these General Terms and Conditions shall remain unaffected thereby.